The Dasher Team defines "Accountable" in the following ways:
Do the right thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take and every decision you make, even when no one is looking. Always tell the truth. If you make a mistake, own up to it, apologize and make it right.
Honor commitments: Be true to your work. Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. Allow extra time for surprises and delays and don’t let these become excuses.
Get clear on expectations: Discuss expectations up front. Establish mutually understood objectives and deadlines for all projects and commitments. Where appropriate, confirm understanding by asking others to repeat back to you ensure total clarity and agreement.
Make quality personal: Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Everything you touch has your signature.
Be obsessive about organization: Maintain a clean and orderly work area. Use an effective task management system to prioritize and track responsibilities. Record a follow update for every action and follow up without being reminded.
