A Minority Woman Disadvantaged Business Enterprise
(MWDBE)
Dasher Services, Inc. opened in 1985 as a small print shop in Harrisburg, PA. In 2009 Sharon Ryan purchased Dasher and transformed the small print shop to a communications company that reaches across the state. Dasher specializes in communicating complex information to a diverse populations.
In 2011, Dasher assumed a part of the administrative duties for the Department of State to assist with application processing for select licensures in Pennsylvania.
In 2015, Dasher deployed the Community Healthcare Workers to assist medical assistance members in the maternity program. We have assisted over 600 members to date in this program. Our CHWs have also received the certification for Community Healthcare Workers.
In 2016, Dasher deployed its Data Response team. To date, our Data Response team has helped more than 750,000 individuals to take steps that helped ensure their personal data security.
Face to Face Communications:
Dasher’s professional and culturally savvy field teams already know their way around the community. They can help:
Provide health education, collect data, and observe performance of required services.
Identify opportunities to collaborate with leaders of community-based organizations.
Create positive change by influencing people to think and act in ways that improve the quality and efficiency of the healthcare services they receive.
Engagement Strategies:
Dasher’s call center team provides both inbound and outbound services. Working closely with our clients, we help:
Assist callers who need guidance through both contact centers and help desks.
Provide support for application processing for a variety of areas.
Assist with regulatory requirements by reaching out to members and providers and collecting data that is needed.
Secure, complex variable mailing services:
Dasher’s production team produces millions of pieces of confidential, personalized correspondence every year. Our team will:
Adhere to applicable legal, regulatory and industry standards.
Follow rigorous data and physical security procedures to prevent a data breach or HIPAA violation.
Published a Book on Our Model of Employment & Retention:
Dasher employs full and part-time workers across Pennsylvania, many of whom are or have been economically fragile. “The Talent Pool”explains how Dasher developed and implements its Team Member Prosperity and Success Model that fosters a supportive, safe, and respectful workplace and promotes health and prosperity. Dasher has a deep understanding of the challenges faced by economically fragile people who are living or who have lived in poverty.
In The Talent Pool, we explain that by focusing on the needs of workers who are economically fragile, businesses can minimize employee supply issues, maximize profits, and lead a purposefully driven company that is creating a lasting difference.
Current and past performances include but are not limited to:
Deploying community healthcare workers for both maternity and emergency department programs in central Pennsylvania. Boots on the ground field staff work with Medicaid members to assist with medical appointments, provide education, and help with social determinates of health (SDoH) gaps. Our team has been involved with over 500 deliveries in the maternity program since inception.
Staffing a telephone help desk handling nearly 84,000 calls and processed more than 38,000 applications for licensure.
Performing audits of Pennsylvania emissions testing stations with over 65,000 completed.
Working closely with the PA Departments of Human Services, General Services, Transportation, Education and State as well as the Governor’s Innovation Office on various projects.
Contacting Medicaid recipients with End Stage Renal Disease to inform them of options for coverage through Medicare and assisting them through the process if they chose to proceed.
Deploying outreach coordinators who on average annually staffed four-hundred member engagements and eighty community events annually, in order to inform the Medicaid-eligible community about PA HealthChoices.
