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Data & Cyber Incident Response

Notification and Call Center Solutions

9 Great Reasons to Work with Dasher:

1. Low call escalation rates
2. Flexible and extended contact center hours
3. Proposal requests delivered in as fast as 24 hours
4. Mail production and contact center ready to go within 24 hours from project signature
5. Ability to meet your pressing deadlines
6. Simple contract terms
7. Predictable, understandable, fixed fee pricing
8. An illustrated proven process that explains our service to your colleagues and customers
9. Client data protected with state of the art security and industry recognized certifications

Dasher provides your company peace of mind through our turnkey data incident response solutions (notification mailing and call center services) and will meet your pressing regulatory deadlines.

We have provided tailored solutions to help clients with notification services for over 150,000 affected individuals per incident. Dasher has worked directly with cyber insurers, brokers, data privacy attorneys, breach coaches, and clients (with or without) cyber liability insurance.

mailing services

Dasher’s Secure and Personalized Notification Services:

Execute on a proven process that has assisted over 1,000 companies in all industries.
Meet and exceed deadlines while keeping customer teams involved as requested.
Adhere to applicable legal, regulatory, and industry standards and follow rigorous data and physical security procedures as outlined in our data security certifications.
Provide customization of letter templates and personalized notice letters – print/mail/assembly/targeted messaging.
Include options such as international mailing and color print letterhead.

engagement strategies

Dasher’s Experienced, Engaged, and Empathetic Call Center Services:

Represent your company and understand that your affected individuals are not a number.
Take time to actively listen to each person, every time.
Provide services from our domestic, in-house contact center.
Operationalize and stand up a call center to meet your needs in as few as 24 hours.
Receive specialized training and will adhere to your FAQs to assist callers who need guidance.
Provide minimal hold times, callers not rushed, and minimized escalations.
Offer flexible/extended call center hours.
Provide quality reporting on a regular basis including answered calls, daily escalations, and final call reports.
Close gaps by communicating messages and FAQs provided by the client.
Have worked with incidents involving ransomware, business email compromise, stolen data, physical theft, phishing, unauthorized network access, just to name a few.
Translation services available.

Our Track Record is Extensive

Dasher has provided mailings and call centers for companies in all industries, including:

Healthcare (physician practices, mental, behavioral, specialty, hospice, and assisted living)
Education
Accounting/Finance
Law Firms
Retail
Non-profit
Insurance
Government (Federal and State)
Real Estate
Manufacturer
Automotive
Food
Hospitality
Technology

Give Your Data to People Who Can Protect It

Dasher will protect your information:

Dasher is so committed to the security of our clients’ data that we have obtained both a Service Organization Control (SOC) 2^SM Type 2 and HITRUST Common Security Framework (CSF) Certification.
Upon engagement, Dasher will provide a secure file transfer link to upload project deliverables.
Dasher is in a secure facility and provides 24/7 security, camera surveillance, and limited access systems.

We will collaborate with your team every step of the way.

Dasher is the Best Choice

Our clients choose Dasher for:

Our fast and reliable delivery and predictable costs.
Our experience – providing notification and call center services for small and large breaches, including one of the top 10 data breaches in the United States.
Working with high-profile clients that require specialized training to communicate sensitive and potentially emotional information.
Providing ease of doing business with the ability to be flexible.
Holding and maintaining a dual security certification.

We sincerely hope that you never have to experience a data incident but know that we are here if you ever need us. Dasher is ready to assist you to meet your project needs immediately, so please reach out with your project needs and for additional information on our solutions.

Request a quote

We Can Cover Other Bases for You

In addition to data incident response, Dasher can also support bulk mailing, recall notices, class action, and other mailing projects!

Dependable • Accurate • Secure

What Sets Dasher Apart From The Rest?

Dasher’s Uniques

Small Diverse Business • Insurance & Regulatory Expertise • Team Member Prosperity & Success Model • AICPA SOC 2^sm Type 2/HITRUST CSF Certification

Data & Cyber Incident Response Notification and Call Center Solutions